Information System Implementation

Once a selection has been made and a supplier appointed, the process of application implementation and roll out becomes important. For major systems implementation such as ERP, EPOS, and Patient Management Systems, this is a major project which will involve the users in activities such as user acceptance testing, setting up the IT service and integrating the new system with existing systems, providing the system, installing, training etc.

Tasks
Question 1. Using a case study, follow through the steps of implementation. Create a model project plan identifying the range of activities. Explain the different roles of customer IT staff, users, managers and sponsors and supplier staff. At what point do we move from implementation to support?

Question 2. Implementation is beset by difficulties and pitfalls. Many implementations fail to deliver all they promise. A bad implementation can destroy a company. The NHS National Programme for IT was a substantial implementation failure. Describe the main implementation elements of NPFiT. What elements were successfully implemented? Which ones failed? Explain the problems with Choose and Book that led to even that system being dropped. What were the main failure factors? What general lessons about IT implementation do you think can be learn from NPFit (otherwise known as Connecting for Health)?