Story - Global sourcing of IT services

Many companies in the UK now source IT services from countries across the globe. The sourcing of IT service suppliers in India is one such example. While this has its advantages in cost and efficiency, it brings with it problems concerning culture and service quality.

Tasks

Question 1. Using a case study, illustrate how IT services are globally sourced and what the value of this.Explain how global sourcing of an IT service might be set up and identify some successes and failure in sourcing IT services from other countries.What are the problems with off-shore outsourcing?

Question 2. What is the current trend? Are more companies outsourcing IT and IT services to countries such as India, Philippines etc., or are services returning to their home country?Are there also legal implications?