Problem: Customer Relationship Management Worksheet

Submit how what you may have learned in this class will help you reach that goal.

• What do you think the future of retailing will be? And why.

• Consider your online buying experiences. How were these experiences different from buying in a traditional store? How were they the same? What was better? What would you suggest to the companies to change about either experience?

• Think of your career plans and the job you hope to have in the future.

• Give some thought to the industry you want to work in - yes this relates to assignment one.

• What would you change in the way the majority of these companies in that industry connect or communicate with their customers.