Access Management

Access management is of increasingly importance as the workforce becomes more mobile, more ICT aware and have jobs which require access to a wider range of systems and applications. Questions of whether staff have the access to the right applications and the right data become increasingly important. Access management is an important process in ITIL service operations, needing good management both using the service desk and automated systems. Increasingly biometric approaches are used.

Task
Access Management: What do we mean by access management? What are the different problems associated with access to an application and access to the data? What is two-factor authentication? Using the example of doctors' and medical staff access to a patient management system, illustrate the types of access and the ways access to such a sensitive system can be managed. When an employee joins a company access rights must be set up, similarly these must be removed when s\he leaves. Using a diagram illustrate the access management processes over the lifetime of an employee. How can employees be encouraged to use strong passwords? What types of biometric authentications are now available? What new approaches are available for identity management? What do you see as the future trends in access management?