Using Email

Learning Outcomes

1. Use e-mail software tools and techniques to compose and send messages

1.1 Select and use software tools to compose and format e-mail messages, including attachments

1.2 Determine the message size and how it can be reduced

1.3 Send e-mail messages to individuals and groups

1.4 Describe how to stay safe and respect others when using e-mail

1.5 Use an address book to organise contact information

2. Manage incoming e-mail effectively

2.1 Follow guidelines and procedures for using e-mail

2.2 Read and respond to e-mail messages appropriately

2.3 Use email software tools and techniques to automate responses

2.4 Describe how to archive e-mail messages, including attachments

2.5 Organise, store and archive e-mail messages effectively

2.6 Respond appropriately to e-mail problems