Unit 12 IT Technical Support and Management - Pearson BTEC Level 3 Nationals specification in Information Technology

Introduction

You have been working for a PC repair company as an IT Technician. Your manager is interested in branching out into the IT support and management market, providing outsourced IT support to local businesses. She has asked you to examine what might be involved.

In this report I will be showing how I have provided evidence on how I have conducted 6 IT support and management task safety and effectiveness.

The six IT support management tasks that I will be implementing and discussing and covering in the reports are.

1.User issue and fault logging.
2.Communication with users to resolve technical issues.
3.Support and repair tasks including work around solution.
4.User account management.
5.Hardware or software installation or upgrade.
6. Individual devices configuration.

User issue and Fault Logging
What I did
time management
use of feedback from others.
effective communication.
leadership and responsibility.
Communication with users to resolve technical issues.

Communication with users to resolve technical issues
What I did.
time management.
use of feedback from others.
effective communication.
leadership and responsibility.

Support and repair tasks including work around solution. What I did.
time management
use of feedback from others.
effective communication.
leadership and responsibility.

User account management.
What I did.
time management
use of feedback from others.
effective communication.
leadership and responsibility.

Hardware or software installation or upgrade time management
What I did
Time management
use of feedback from others.
effective communication.
leadership and responsibility.

Individual device configuration.
What I did.
time management
use of feedback from others.
effective communication.
leadership and responsibility

Storage management
What I did.
time management
use of feedback from others.
effective communication.
leadership and responsibility.

Peripheral installation and/or configuration.
What I did.
time management
use of feedback from others.
effective communication.
leadership and responsibility.

Software management
What I did.
time management
use of feedback from others.
effective communication.
leadership and responsibility.

Disk configuration.
What I did.
time management
use of feedback from others.
effective communication.
leadership and responsibility.

Conclusion