MANAGING SERVICE DELIVERY IN HEALTH AND SOCIAL CARE

Unit Aims

This unit aims to introduce the learner to service delivery in health and social care contexts. Consideration will also be given to the knowledge and understanding required for quality measurement and management of service delivery as it applies to health and social care.

Learning Outcomes

1. Understand the principles of service delivery in the health and social care sector.

1.1 Examine the key expectations of stakeholder groups for service delivery in health and social care

1.2 Evaluate the influencing factors on service delivery

1.3 Analyse the implication of poor service delivery on stakeholders

2. Understand the principles of service delivery in health and social care.

2.1 Evaluate models and theories of quality management in service delivery

2.2 Analyse ways in which standards of service delivery are monitored

3. Understand the principles of continual improvement process for service delivery in health and social care

3.1. Discuss the elements and application of continuous improvement process

3.2. Justify the need for continuous improvement in service delivery

3.3. Examine the measurement of continuous improvement