Support individuals to access and use information about services and facilities

Unit aim

This unit is aimed at those working in a wide range of settings. It provides the learner with the knowledge and skills required to support individuals to select, use and give feedback on information about services and facilities.

Outcome 1 Know ways to support individuals to access information on services and facilities

1. identify the types of services and facilities about which individuals may require information

2. identify possible barriers to accessing and understanding information

3. describe ways to overcome barriers to accessing information

4. identify a range of formats, translations and technology that could make information more accessible for individuals

5. describe types of support individuals may need to enable them to identify and understand information.

Outcome 2 Work with individuals to select and obtain information about services and facilities

1. support an individual to communicate their needs, wishes, preferences and choices about the information they require to access services and facilities

2. work with an individual to identify relevant and up to date information on services and facilities that meet assessed needs and wishes

3. support an individual to obtain selected information in their preferred format and language.

Outcome 3 Work with individuals to access and use information about services and facilities

1. support an individual to access the content of information about services and facilities

2. demonstrate ways to check an individual's understanding of the information

3. work with an individual to access a service or facility using the information, in ways that promote active participation

4. describe ways to support individuals to deal with any issues or concerns that may arise from the content of information.

Outcome 4 Support individuals to evaluate the information accessed on services and facilities

1. support an individual to give feedback on whether information on services and facilities has met their needs and preferences

2. work with an individual to identify any actions or changes needed to improve the accessibility and usefulness of information

3. explain how to support an individual to challenge any information that is misleading, inaccurate or discriminatory, or which excludes individuals.