Use and Develop Systems that Promote Communication

Unit summary

The purpose of this unit is to assess the learner’s knowledge, understanding and skills required to develop communication systems for meeting individual outcomes and promoting partnership working. The unit explores the challenges and barriers to communication and the importance of effective management of information.

Learning outcomes

1 Be able to address the range of communication requirements in own role

2 Be able to improve communication systems and practices that support positive outcomes for individuals

3 Be able to improve communication systems to support partnership working

4 Be able to use systems for effective information management

Assessment

1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role

1.2 Explain how to support effective communication within own job role

1.3 Analyse the barriers and challenges to communication within own job role

1.4 Implement a strategy to overcome communication barriers

1.5 Use different means of communication to meet different needs

2.1 Monitor the effectiveness of communication systems and practices

2.2 Evaluate the effectiveness of existing communication systems and practices

2.3 Propose improvements to communication systems and practices to address any shortcomings

2.4 Lead the implementation of revised communication systems and practices

3.1 Use communication systems to promote partnership working

3.2 Compare the effectiveness of different communications systems for partnership working

3.3 Propose improvements to communication systems for partnership working

4.1 Explain legal and ethical tensions between maintaining confidentiality and sharing information

4.2 Analyse the essential features of information-sharing agreements within and between organisations

4.3 Demonstrate use of information management systems that meet legal and ethical requirements'