OTHM Level 6 Diploma in Business Management

Unit 03: Operations Management

Ref. No. M/616/2736

Aims: The aim of this unit is to provide learners with an understanding of the production/operations management function in both manufacturing and service industries and to introduce key issues and techniques in operations management.

Learning Outcome 1: Understand the nature and importance of operations management.

1.1 Explain why operations management is important for organisations.
1.2 Analyse the operations functions of a selected organisation.
1.3 Evaluate the operations management process of a selected organisation using relevant models.

Learning Outcome 2: Be able to evaluate the link between operations management and strategic planning.
2.1 Appraise the importance of the ‘Three Es' to organisations.
2.2 Assess the impact of the tension between cost minimisation and quality maximisation.
2.3 Evaluate the significance of the five performance objectives that underpin operations management to organisation.

Learning Outcome 3: Be able to assess how to organise a typical production process.
3.1 Assess how linear programming adds value to a given production process.
3.2 Evaluate critical path analysis and network planning.
3.3 Analyse the need for operational planning and control in a selected production process.

Learning Outcome 4: Be able to apply relevant techniques to the production of an operational plan for an organisation.
4.1 Produce a set of clearly defined operational outcomes for a selected organisation.
4.2 Produce a network plan indicating the resultant critical path.
4.3 Assess how quality management techniques are applied to improve operations in a selected organisation.