Manage Domiciliary Services

Unit summary

The purpose of this unit is to assess the learner’s knowledge, understanding and skills required to manage domiciliary care services supporting the practice of a dispersed workforce.

Learning outcomes Assessment

1 Understand factors that influence the management of domiciliary services

1.1 Evaluate how the current legislative framework, evidencebased research and organisational protocols impact on the management of domiciliary services

1.2 Explain how person-centred practice influences the management of domiciliary services

1.3 Analyse ethical dilemmas and conflicts experienced by managers and practitioners of domiciliary services

2 Be able to manage domiciliary services

2.1 Select and provide suitable practitioners to support individuals’ needs

2.2 Support practitioners to develop awareness of their duties and responsibilities

2.3 Support clear communication and information sharing with individuals and others

2.4 Manage record-keeping to meet legislative and regulatory requirements

2.5 Explain systems that calculate and justify charges for domiciliary care

3 Be able to implement systems for working safely in domiciliary services

3.1 Implement agreed ways of working that support individuals’ and others’ safety and protection

3.2 Support practitioners to anticipate, manage and report risks

3.3 Manage systems for risk or incident reporting, action and follow-up

4 Be able to supervise and support practitioners in order to promote individual’s needs and preferences in domiciliary services

4.1 Support practitioners to place the individual’s needs and preferences at the centre of their practice

4.2 Manage systems to monitor and evaluate the effectiveness of practitioners in promoting individual needs and preferences

4.3 Explain the importance of supporting practitioners to challenge systems and ways of working

4.4 Support practitioners to develop innovative and creative approaches to their work

4.5 Support practitioners to balance the needs and preferences of individuals with the potential risks

5 Be able to respond to day-today changes and emergencies in domiciliary services

5.1 Explain the challenges associated with addressing day-today changes and emergencies in domiciliary services

5.2 Demonstrate how day-to-day changes and emergencies are managed in domiciliary services

6 Be able to manage human resources required for domiciliary services

6.1 Plan human resource requirements for domiciliary services

6.2 Review contingency arrangements for planned or unforeseen circumstances

6.3 Implement systems for supervision of a dispersed workforce

6.4 Arrange for practitioners to be inducted and trained to support roles and individual needs

6.5 Support practitioners to comply with agreed ways of working

6.6 Explain the actions that should be taken when practitioners do not comply with agreed ways of working