Answer the following Questions :

1 Define the term ‘person-centred values’.

2 Explain the importance of using person-centred values when working with an individual.

3 Describe how to find out the history, preferences, wishes and needs of an individual.

4 When planning care and support for a service user, describe how you could take into account their history, preferences, wishes and needs.

5 Explain how using an individual’s care plan contributes to working in a person-centred way.

6 Define the term “consent”.

7 Explain why is it important to gain consent when providing care and support. Give THREE examples.

8 (a) Describe how you would establish consent for an activity or action: Example of an activity or action you would do with a service user:

8 (b) Describe how you would establish consent for an activity or action: Describe how you would gain consent:

9 Explain the steps you would take if consent cannot be readily established.

10 Define the term ‘active participation’.

11 Describe how active participation benefits an individual.

12 Describe THREE ways in which you could help to reduce barriers to active participation.

13 Describe THREE ways in which you could encourage active participation.

14 Identify TWO ways in which you could support an individual to make an informed choice about their care, their needs or their preferences.

15 Explain why risk-taking can be part of an individual’s choices.

16 Explain how you would use an agreed risk assessment processes to support the right to make choices.

17 Explain TWO reasons why a worker’s personal views should not influence an individual’s choices.

18 Describe TWO ways in which you can support an individual to question or challenge decisions concerning them that are made by others.

19 Explain how an individual’s identity and self-esteem are linked with their well-being.

20 Describe attitudes and approaches that are likely to promote an individual’s well-being. Give three examples.

21 Identify THREE ways to contribute to an environment that promotes well-being.

22 (a) Define what is meant by: Diversity:

22 (b) Define what is meant by: Equality:

22 (c) Define what is meant by: Inclusion:

22 (d) Define what is meant by: Discrimination:

23 Describe how direct or indirect discrimination may occur in an adult social care setting.

24 Explain how practices that support diversity, equality and inclusion reduce the likelihood of discrimination.

 25 List the key legislation and codes of practice relating to diversity, equality, inclusion and discrimination in adult social care settings.

26 Describe how you can interact with individuals in an inclusive way as an adult social care worker.

27 Describe TWO ways in which you and an employer can challenge discrimination in adult social care settings.

28 Identify THREE sources of information, advice and support about diversity, equality, inclusion and discrimination.

29 Describe how and when you would access information, advice and support about diversity, equality, inclusion and discrimination.

30 Outline THREE reasons why people communicate in adult social care settings.

31 Explain how effective communication can affect all aspects of working in adult social care settings.

32 Explain why it is important to observe an individual’s reactions when communicating with them.

33 Explain why it is important to find out an individual’s communication and language needs, wishes and preferences.

34 Describe FIVE verbal and/or non-verbal communication methods.

35 Suggest FOUR barriers to effective communication.

36 Describe TWO ways of reducing barriers to communication.

37 Describe TWO ways to check that communication has been understood.

38 Identify TWO sources of information, support or services that are available to support you in communicating effectively.

39 (a) Define the term “confidentiality”.

39 (b) Describe TWO ways in which you can maintain confidentiality during day-to-day communication.

40 Describe TWO situations where information normally considered to be confidential might need to be shared with agreed others.

41 Explain when and how you should seek advice about confidentiality.