Principles for implementing Duty of Care in Health, Social Care or Children’s and Young Peoples setting

Learning outcome 1 – Understand how duty of care contributes to safe practice.

Define the term ‘duty of care’

Describe how the duty of care affects own work role

Learning outcome 2 – Understand support available for addressing dilemmas that may rise about duty of care

Describe dilemmas that may arise between the duty of care an individual’s rights

Explain where to get additional support and advice about to resolve such dilemmas

Learning outcome 3 – Know how to respond to complaints

How do you respond to a complaint?

How is a complaint handled?