Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings

Tech Cert for Apprenticeships

Outcome 1: Understand why communication is important in the work setting.

1.1 - Identify the different reasons people communicate.

1.2 - Explain how effective communication affects all aspects of own work.

Outcome 1: Understand why communication is important in the work setting.

1.3 - In the table below identify an individual’s possible reactions when communicating, why observing them is important and what the reactions could mean.

Outcome 3: Reduce barriers to communication

3.1 3.2 - Complete the table below, identify some barriers to communication that you may have come across with children and adults. Explain how these could be overcome.

3.4 - Look at the services below and write a short overview of what the service offers.

• Translation Services

• Interpreting Services

• Speech and Language Services

• Advocacy Services

Outcome 4: Apply principles and practices relating to confidentiality at work.

4.1 - Explain the term ‘confidentiality’.

4.3 - Give an example of a situation where confidential information would need to be passed on.

Outcome 4: Apply principles and practices relating to confidentiality.

4.4- Explain how and when to seek advice about confidentiality. Give examples of when you have done this.