Enhancing Public Service Delivery Through the Use of ICT

Aim and purpose

The aim of this unit is to develop learners’ knowledge of the range of ICT systems used by public service organisations and the legal and security requirements of using ICT. The aim is also to develop learners’ understanding of how public services use ICT to support service delivery and the benefits of ICT for public service organisations, their suppliers and customers.

Learning outcomes

On completion of this unit a learner should:

1 Know the range of ICT systems used by public service organisations

2 Know the legal and security requirements of the use of ICT by public services

3 Understand how public services use ICT to support service delivery

4 Understand the benefits of ICT for public service organisations, their suppliers and customers.

Assessment

In order to pass this unit, the evidence that the learner presents for assessment needs to demonstrate that they can meet all the learning outcomes for the unit. The assessment criteria for a pass grade describe the level of achievement required to pass this unit.

P1 describe the range of ICT systems used by public service organisations

P2 outline the legal and security considerations regarding public service organisations’ use of ICT

P3 identify ways public services provide, record, store, and exchange information using ICT

P4 illustrate ways public services use ICT in communication

P5 explain how public services manage the use of ICT

P6 illustrate the benefits of ICT for public service organisations, their personnel, suppliers and customers.

M1 explain the legal and security considerations regarding the use of ICT for one public service organisation

M2 compare the ways two different public service organisations use ICT to support communication and how they record, store and exchange information

M3 analyse the benefits of ICT for public services, their suppliers and customers.

D1 critically evaluate the use of ICT by two named public service organisations

D2 assess the benefits of ICT for one named public service organisation.