Administrative Services

Unit Aims

To develop an understanding of the range of administrative services that might be offered to managers or departments within organisations and to develop administrative skills.

Learning Outcomes

1 Understand the range and diversity of administrative services

1.1 Explain the different administrative services which may be offered

1.2 Analyse the skills required to be effective in administrative services

1.3 Explain the challenges presented when offering administrative support to more than one manager or department

1.4 Explain the legal requirements relevant to administrative services

2 Be able to develop organisationalsystems

2.1 Evaluate the different types of filing systems

2.2 Set up and run a filing system

2.3 Set up and use a stock control system

2.4 Use a purchasing system

2.5 Explain the importance of keeping accurate records

3 Be able to support meetings and events

3.1 Plan meetings and events

3.2 Produce documentation for meetings

3.3 Analyse policies and procedures for setting up meetings and events

3.4 Recommend improvements to policies and procedures for setting up meetings and events

4 Understand the importance of effective communication in the workplace

4.1 Evaluate the suitability and effectiveness of different communication systems in the workplace

4.2 Analyse the role of technology in supporting effective communication in the workplace