Introduction to Communication in Health, Social Care or Children's and Young People's Settings (300 words)

1. Identify different reasons why people communicate

2. Explain how effective communication affects all aspect of own work

3. Explain why it is important to observe and individual's reactions when communicating with them

4. Identify barriers to communication

5. Identify sources of information and support or services to enable more effective communication

6. Explain the term "confidentiality"

7. Describe situations where information normally considered to be confidential might need to be passed on

8. Explain how and when to seek advice about confidentiality

Introduction to Personal Development in Health, social care or children's and Young people settings (300 words)

1. Describe the duties and responsibilities of own roles

2. Identify standards that influence the way the role is carried out

3. Describe ways to ensure that personal attitudes or beliefs do not obstruct the quality of work

4. Explain why reflecting on work activities is an important way to develop knowledge, skills and practice

5. Identify sources of support for own learning and development

6. Describe the process for agreeing a personal development plan and who should be involved

7. Contribute to drawing up own personal development plan

Introduction to equality and inclusion in health, social care or children's and young people's settings (300 words)

1. Explain what is meant by: Diversity, equality, inclusion, and discrimination

2. Describe ways in which discrimination may deliberately or inadvertently occur in the work setting

3. Explain how practices that support equality and inclusion reduce the likelihood of discrimination

4. Identify which legislation and codes of practice relating to equality, diversity, and discrimination apply to own role

5. Describe how to challenge discrimination in a way that encourages change

6. Identity a range of sources of information, advice and support about diversity, equality and inclusion

7. Describe how and when to access information, advice and support about diversity, equality and inclusion

The role of the health and social care worker (250 words)

1. Explain how a working relationship is different from a personal relationship

2. Describe different working relationships in health and social care settings

3. Describe why it is important to adhere to the agreed scope of the job role

4. Explain why it is important to work in partnership with others

5. Identify skills and approaches needed for resolving conflicts

Implement person-centred approaches in health and social care (500 words)

1. Define person-centred values

2. Explain why it is important to work in a way that embeds person centred values

3. Explain why risk-taking can be part of a person centred approach

4. Explain how to using an individual's care plan contributes to working in a person centred way

5. Explain the importance of establishing consent when providing care or support

6. Explain what steps to take if consent cannot be readily established

7. Describe how active participation benefits and individual

8. Identify possible barriers to active participation

9. Explain why a worker's personal views should not influence an individual's choices

10. Describe how to support an individual to question or challenge decisions concerning them that are made by others

11. Explain how individual identity and self-esteem are linked with well-being

12. Describe attitudes and approaches that are likely to promote an individual's well-being

Contribute to health and safety in health and social care (500 words)

1. Identify legislation relating to general health and safety in a health or social care work settings

2. Describe the main points of the health and safety policies and procedures agreed with the employer

3. Outline the main health and safety responsibilities of Self, the employer or manager, others in the work setting

4. Identify tasks relating to health and safety that should not be carried out without special training

5. Explain how to access additional support and information relating to health and safety

6. Explain why it is important to assess health and safety hazards posed by the work setting or by particular activities

7. Explain how and when to report potential health and safety risks that have been identified

8. Explain how risk assessment can help address dilemmas between rights and health and safety concerns.

9. Describe different types of accidents and sudden illness that may occur in own work setting

10. Outline the procedures to be followed if an accident or sudden illness should occur

11. Identify legislation that relates to moving and handling

12. Explain principles for moving and handling equipment and other safely

13. Identify hazardous substances and materials that may be found in the work setting

14. Describe safe practices for: storing hazardous substances, using hazardous substances, disposing of hazardous substances and materials

15. Describes practices that prevent fires from: starting and spreading

16. Outline emergency procedures to be followed in the event of a fire in the work setting

17. Explain the importance of maintaining clear evacuation routes at all times

18. Explain the importance of ensuring that others are aware of own whereabouts

19. Identify common signs and indicators of stress

20. Identify circumstances that tend to trigger own stress

21. Describe ways to manage own stress

Handle information in health and social care settings (250 words)

1. Identify the legislation that relates to the recording, storage and sharing information health and social care

2. Explain why it is important to have secure systems for recording and storing information in a health and social care setting

3. Describe how to access guidance, information and advice about handling information

4. Explain what actions to take when there are concerns over the recording, storing or sharing of information