Business Communications I

Course main Aim/Goal: This course is designed to develop in students the ability to communicate in organizations and improve interpersonal relationship.

General Objectives:

1.0 Understand the importance of communication in an organisation.

2.0 Understand the process of communication.

3.0 Know how to communicate effectively with others in the organisation.

4.0 Know how to write effective business letters, memos, reports and proposals.

5.0 Understand interpersonal and inter-group relationships

6.0 Know how to make introductory public speeches.

Define communication.

Give the different definitions of communication as provided in different author?

Explain the differences between oral and written communication and their forms using suitable examples.

Differentiate between oral and written communication as provided by different authors?

Discuss types of communication eg interpersonal, graphic, verbal, nonverbal

a. Use the various type of communication

b. Demonstrate verbal and non verbal communication situations.

c. Discuss merits and demerits of each.

2.1 List variables involved in communication. Explain variables in communication. Provide the chart on communication process.

2.2 Note the role of the speaker- message encoding and attitude. Note the role of receiver - message decoding.

Explain the roles of the speaker and the receiver in a communication process.

2.3 Note the relevance of body language in aiding.

Explain the use of body language in aiding understanding using examples.

2.4 List barriers to effective communication.

Explain barriers to effective communication using suitable examples eg prejudice, past experience, time lag, slangs, unfamiliar ascent, etc.

3.1 Identify the purpose of communication in an organisation.

Explain the purpose of interpersonal communication in an organisation.

3.2 Enumerate the means of communication.

3.3 List advantages and disadvantages of communication.

4.1 List the uses of paragraphing in written communication.

4.2 Differentiate between letters, memos, etc.

5.1 Define interpersonal and inter-group communication.

5.2 List formal and informal man of interaction.

5.3 List the effects of too little or too much memos.

Explain interpersonal and inter- group communication.

Explain formal and informal mean of interaction.

Explain the effects of too little or too much memos.

6.1 Identify the point to be addressed. Explain public speaking and explore the points to be addressed.

6.2 List the skills to be developed for a good public speech.

Explain the skills to be developed for a good public speech.

6.3 List the qualities of a good public speech.

Explain the qualities of a good public speech emphasizing language style.