Office Administration and Management I

Course main Aim/Goal: This module is intended to expose the trainee to the general concepts, procedures and application of Office Administration and Management.

General Objectives:

1.0 Understand the changing office scene in an organisation.

2.0 Know the structure and the organizational chart of an office and the concepts of office centralization and decentralization.

3.0 Know the reasons for the location of an office, different types of office layout and the conditions favourable for office environment.

4.0 Understand the concept of Management and the various concepts of management.

5.0 Understand the procedure for staff placement, induction and training.

1-3

1.1 Explain how the office was  perceived in the past 1950s, 1970s,1990s and the future.

1.2 Attitudes and perceptions,

-skills and responsibilities.

-Technology

1.3 Behaviours.

1.3 Identify need for conclusion and recommendation.

Describe the paradigms shit that has taken place over the years.

4-6

2.1 State the organizational structure of an office.

2.2 Draw the organizational chart of an office.

2.3 Locate the position of the functional staff of the organisation.

- Explain the organizational structure of the office.

- Line organization

- Line and staff organization Explain information flow in an organization

Compare and contrast the organizational set up in line and staff.

- Inspect chart on information flow in the organisation.

Draw an organizational chart of any organisation of their choice.

7-9

3.1 Enumerate the factors guiding the location of an office.

3.2 List the types of office layout and the advantages and disadvantages of open offices.

3.3 Define office environment.

3.4 List the conditions suitable for office environment.

- Explain factors guiding the location of an office.

- Explain the types of office layout and the advantages and disadvantages of open and close offices.

- Explain the concept of office environment.

- Explain the conditions favourable for office environment eg cleanliness, prevention of congestion, lighting, a acoustics, ventilation etc.

10-12

4.1 Define Management.

4.2 Explain the various management theories.

4.3 State the functions of management.

- Explain the various definitions of management.

- Analyse management theories as propounded by Management.

-Fredick Taylor

-Henry Fayol

-McGregor, victor Vroom, etc.

- Explain the various functions of Management i.e planning, organizing, controlling coordinating, directing, etc.

13-15

5.1 State the importance of job analysis, job description and job specification.

5.2 Identify staff positions in an organisation Identify the standard and performance objectives against which employee are to be evaluated.

5.3 Define Training and Induction.

5.4 State the importance of Training and induction in an organization.

5.5 Explain the scope of an induction programme in an organization.

5.6 Identify the various level of training in an organisation.

- Explain the functions of job analysis, job description, and job specification.

- Explain when job analysis is necessary in an organisation.

- Identify skills and activities necessary for deciding selection into various jobs.

- Differentiate between training and induction.

-Explain the importance of training and induction

- Describe the scope of an induction programme in an organization.

- Discuss the various levels of training in an organization eg induction on-the-job, off-the-job training, etc.