COMMUNICATING IN HEALTH AND SOCIAL CARE ORGANISATIONS

AIMS

The aim of this unit is to develop learners’ awareness of different forms of communication used in health and social care settings and its importance for effective service delivery.

INTENDED LEARNING OUTCOMES

On successful completion of this unit a learner will:

1 Be able to explore how communication skills are used in health and social care

2 Understand how various factors influence the communication process in health and social care

3 Be able to explore the use of information and communication technology (ICT) in health and social care.

1.1 apply relevant theories of communication to health and social care contexts

1.2 use communication skills in a health and social care context

1.3 review methods of dealing with inappropriate interpersonal communication between individuals in health and social care settings

1.4 analyse the use of strategies to support users of health and social care services with specific communication needs

2.1 explain how the communication process is influenced by values and cultural factors

2.2 explain how legislation, charters and codes of practice impact on the communication process in health and social care

2.3 analyse the effectiveness of organisational systems and policies in promoting good practice in communication

2.4 suggest ways of improving the communication process in a health and social care setting

3.1 access and use standard ICT software packages to support work in health and social care

3.2 analyse the benefits of using ICT in health and social care for users of services, care workers and care organisations

3.3 analyse how legal considerations in the use of ICT impact on health and social care.