Introduction to duty of care in health, social care or children’s and young people’s settings

Learning Outcomes

1. Understand the implications of duty of care.   

1.1. Define the term ‘duty of care’.

1.2. Describe how the duty of care affects own work role.

2. Understand support available for addressing dilemmas that may arise about duty of care.   

2.1. Describe dilemmas that may arise between the duty of care and an individual’s rights

2.2. Explain where to get additional support and advice about how to resolve such dilemmas

3. Know how to respond to complaints.   

3.1. Describe how to respond to complaints

3.2. Identify the main points of agreed procedures for handling complaints