Legislation and Ethics in Travel and Tourism Sector - Legislation and law Assignment -

Introduction - This unit gives learners an insight into the legal and moral issues that permeate the travel and tourism sector. It is further intended to provide an introduction to the legal and regulatory framework that is necessary for effective operation within a number of industries within the travel and tourism sector.

Learners will interpret and apply a range of regulations and legislation within the appropriate vocational context. They will explore the legal and regulatory framework utilising real cases and consider the impact of important precedents.

Learners will also have the opportunity to explore the place of business ethics in the travel and tourism sector. They will consider a range of current ethical dilemmas and the role of business ethics in the mitigation of these. Learners will conclude by applying the principles of business ethics in producing a corporate social responsibility policy for a travel and tourism business.

Aim - This unit enables learners to gain understanding of the legal and regulatory framework, health, safety, security and consumer protection laws and business ethics in travel and tourism.

Learning Outcomes -

1. Understand the legal and regulatory framework in the travel and tourism sector.

1.1 Explain the legal and regulatory framework of the travel and tourism sector.

1.2 Discuss surface, sea and air transport law in relation to the carriage of passengers within the legal and regulatory framework.

2. Understand legislation and regulations relating to health, safety and security in the travel and tourism sector.

2.1 Evaluate the impacts of the principles of health, safety and security legislation on the travel and tourism sector.

2.2 Analyse legislation that relates to equality.

3. Understand consumer protection legislation in relation to the travel and tourism sector.

3.1 Explain contract legislation in relation to travel and tourism customers.

3.2 Explain consumer protection legislation in relation to travel and tourism customers.

4. Understand the role of business ethics in the travel and tourism sector.

4.1 Analyse ethical dilemmas faced by the travel and tourism sector.

4.2 Analyse the Corporate Social Responsibility (CSR) policy of a specified travel and tourism business.

The purpose of the assignment: This unit enables learners to gain understanding of the legal and regulatory framework, health, safety, security and consumer protection laws and business ethics in travel and tourism.

TASK 1 to TASK 4: You are required to follow the instructions as specified towards each task. Your arguments should be supported by using suitable cases, legislation and regulations and all examples MUST be relevant to the travel and tourism sector of United Kingdom.

Task 1 - You are working as a Travel law consultant based in London. You have been asked to organise a training event for Retail Travel consultants on the legal and regulatory framework in the travel and tourism sector in the United Kingdom. You will give an information pack to participants made up of leaflets addressing 1.1 and 1.2 below:

1.1 - Explain the legal and regulatory framework of the travel and tourism sector with reference to England and Wales

1.2 - Discuss surface, sea and air transport law in relation to the carriage of passengers within the legal and regulatory framework of United Kingdom.

Task 2 - You are working as a manager for a UK based tour operator with retail travel centres across the country. Your company has embarked on the process of preparing training materials for its staff on legislation and regulations relating to health, safety and security, and equality in the travel and tourism sector in the United Kingdom. You should choose a UK tour operator with retail travel centres and create management report addressing the following:

2.1 Evaluate the impacts of the principles of health, safety and security legislation on the travel and tourism sector with reference to a UK tour operator and travel agency

2.2 Analyse legislation that relates to equality with reference to a UK tour operator and travel agency.

Task 3 - You work as a travel consultant for a UK based travel agency selling holiday packages from different tour operators. A travel assistant sold a tour package to a customer recently to Spain and has come back to your travel agency as he was not happy with the service offered at the resort and is questioning the accuracy of information given to him at the time of booking. The travel assistant is not sure how to deal with this situation. Your line manager has recognised the need to train travel assistants on consumer protection legislation in relation to the travel and tourism sector. You are required to create leaflets to be given to the travel assistants explaining contract legislation and consumer protection legislation in relation to travel and tourism customers.

Your leaflets should address the following:

3.1 Explain contract legislation in relation to travel and tourism customers

3.2 Explain consumer protection legislation in relation to travel and tourism customers.

Task 4 - You work as a sustainability manager and your company aims to promote ethical behaviour in all its operations. Select one travel and tourism sector business from the following: International Airlines Group (IAG), Intercontinental Hotel group (IHG), Virgin Holidays, The British Museum, The Natural History Museum, Whitbread, Thomas Cook, TUI Group, or any other travel and tourism sector business of your choice. Carry out in- depth research by using supportive materials like books, annual reports, websites, etc., and write a management report on the role of business ethics in the travel and tourism sector addressing the following:

4.1 Analyse ethical dilemmas faced by the travel and tourism sector.

4.2 Analyse the Corporate Social Responsibility (CSR) policy of a specified travel and tourism business.

Attachment:- Legislation and law Assignment File.rar