Processing customers’ financial transactions

Learning Outcomes

1. Be able to deal with customer transactions and documentation

1.1 Receive payments from and/or make payments to customers I

1.2 Confirm that amounts and balances are accurate

1.3 Process payments accurately in accordance with the organisation’s procedures

1.4 Recognise discrepancies in documentation and take appropriate action

1.5 Make sure that all documentation, entries and records are accurate and legible

2. Be able to comply with all codes, laws and regulatory requirements

2.1 Follow the organisation’s systems, procedures and organisational timescales

2.2 Explain the organisation’s customer service and complaints procedure

2.3 Act within personal authority limits and recognising when to refer to others

2.4 Explain the sources of information and advice within the organisation

2.5 Identify the different methods of receiving financial information

2.6 Comply with legal requirements, industry regulations, organisational policies and professional codes

2.7 Explain the organisation’s requirements relating to the application of codes, laws and regulatory requirements and their impact on the job role