Establishing and Monitoring Communication Systems and Organisational Procedures in the Workplace

1. Identify organisational and communication needs for the project.

1.3 Explain how suitable organisational and communication systems can be identified for projects

2. Establish systems and procedures which are compatible with those used by the client, customer or their representative and the supply chain.

2.3 Explain ways that systems, compatible with those used by clients, customers or their representatives and supply chains, can be established and introduced.

2.4 Explains methods of establish communication and organisational systems that will enable clear effective management, administrative and operational controls.

2.5 Give reasons why communication and organisational systems, that will be compatible and provide control, are needed.

3. Produce project information and circulate it to people and organisations that have an interest.

3.4 Describe ways that accurate and unambiguous information about people’s roles and responsibilities, the project and the organisational structure can be produced.

3.5 Explain methods that allow for the circulation of information about people’s roles and responsibilities, and the project and organisational structure, to people and organisations that have an interest.

3.6 Give reasons why information on people’s roles and responsibilities is important to people and organisations that have an interest.

4. Establish methods of communicating information between people and organisations that have an interest.

4.3 List and describe who would likely to be included when establishing communication methods for projects

4.4 Explain ways that methods of communicating, reporting, recording and retrieving information, between people and organisations that have an interest and appropriate to the needs of the project, can be established.

4.5 Explain why methods of communicating, reporting, recording and retrieving information between interested people and organisations should be established.

5. Monitor the communication and organisational methods for effectiveness, identify and investigate breakdowns and take action to restore effective communication and organisation.

5.4 Explain methods that can monitor the communicating, reporting, recording and retrieving of information.

5.5 Explain how breakdowns in communication and organisational systems can be identified.

5.6 Describe how breakdowns in communication and organisational systems can be investigated and explain why they should be investigated.

5.7 Explain actions that can be taken to restore effective communication and organisational systems.

6. Use information received to make improvements to the organisation of the project and communication systems.

6.4 Explain how possible improvements to methods of communicating and organisational systems can be identified.

6.5 Give reasons why established systems should be improved.

7. Prepare for and manage meetings to meet objectives.

7.4 Explain how meetings should be managed that ensures objectives are met.

7.5 Describe the different types of meetings that can be undertaken with stakeholders and colleagues.

8. Complete actions following the meeting to meet objectives.

8.3 Explain methods that ensure actions are completed following meetings and the objectives are met.

8.4 Describe ways evaluating the effectiveness of meetings.