Communicate in a Business Environment

1. Understand business communication models, systems and processes

1.1 Analyse the communication needs of internal and external stakeholders

1.2 Analyse the different communication models that support administration

1.3 Evaluate the effectiveness of different communication systems

1.4 Explain the factors that affect the choice of communication media

1.5 Explain the importance of using correct grammar, sentence structure, punctuation, spelling and conventions in business communications

1.6 Explain the factors to be taken into account in planning and structuring different communication media

1.7 Explain ways of overcoming barriers to communication

1.8 Explain the use of communications theories and body language

1.9 Explain proof-reading techniques for business communications

2. Be able to communicate in writing in business

2.1 Identify the purpose and audience of the information to be communicated

3. Be able to communicate verbally in business

3.1 Identify the nature, purpose, audience and use of the information to be communicated

3.4Identify the meaning and implications of information that is communicated verbally

Unit amplification

AC1.1: Analyse the communication needs of internal and external stakeholders

AC1.2: Analyse the different communication models that support administration

AC1.3: Evaluate the effectiveness of different communications systems

AC1.4: Explain the factors that affect the choice of communication media
 
AC1.5: Explain the importance of using correct grammar, sentence structure, punctuation, spelling and conventions in business communications

AC1.6: Explain the factors to be taken into account in planning and structuring different communication media

AC1.7: Explain ways of overcoming barriers to communication

AC1.8: Explain the use of communications theories and body language