Question: Review the six steps of IMPACT Model from your textbook, Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model:

• Identify and manage emotions.
• Master the story.
• Promote positive behavior.
• Achieve rapport.
• Control your response.
• Take perspective.

Instructions
Using the IMPACT model, develop a 5-7 page plan for addressing the conflict with the civilian police oversight board, in which you:

Define the conflict between the board and the police department.

Use the IMPACT Model to address the conflict.

Explain at least three initiatives that the department can incorporate to help resolve the conflict.

Use five credible, relevant, and appropriate sources to support your writing. Cite each source listed on your source page at least once within your assignment. For help with research, writing, and citation, access the library or review library guides.

You may use the two required textbooks, Law Enforcement Interpersonal Communication and Conflict Management and Community Policing Today, for two of your sources, but must provide at least three additional sources to support your selected initiatives.

This course requires the use of Strayer Writing Standards (SWS). The library is your home for SWS assistance, including citations and formatting. Please refer to the Library site for all support. Check with your professor for any additional instructions.

Learning outcome 1: Review strategies to improve discretionary decision-making.

Textbook: Brian D. Fitch. Law Enforcement Interpersonal Communication and Conflict Management?: The IMPACT Model. SAGE Publications, Inc; 2015.