Customer Care Management

Brief Course Description:

This course is designed to address issues of quality customer service at workplace. The course focuses on imparting knowledge, skills and attitudes required for learners to work effectively in information or other organization.

Course Objectives:

To enable learners acquire knowledge and techniques of customer care management.

Learning Outcomes:

By the end of this course, learners should be able to:

1. Explain the concept of customer care management

2. Understand the value of customer care

3. Identify the techniques for effective customer care

Intellectual, practical and transferable skills:

• Knowledge of the concept customer care management

• Knowledge of the value of customer care

• Knowledge and skills of the techniques for effective customer care