Financial Performance and Revenue Management

Assessment to address Learning Outcome 1 for this module:

- Critically appraise the elements that contribute to measuring business performance in hospitality enterprises.

Students are required to:

Write a 1500 word paper discussing the approaches and techniques used when measuring performance in hospitality businesses. Your response should address the range of financial measurements to assess business performance and quality management techniques used in hotel, restaurant and bar operations.

Your response should include examples of these techniques which are used by hotel, restaurant and bar operations that you are familiar with through your research into published financial data and benchmarks and either your work experience or as a customer when discussing quality management.

Assessment criteria:

Marks will be awarded for:

- Critical application and integration of hospitality financial and quality management concepts / models
- Awareness of financial and operational factors in hospitality management
- Viability of practical examples and applications
- Coherent development of report to include presentation, quality of sources and referencing