Operations and Service Management

Choose a small medium shop around London

Learning outcome 1: Appraise the theories, concepts and principles of practice from the area of Operations Management and their application to the service and manufacturing industries

Learning outcome 2: Evaluate the application of alternative Operations Management Techniques - Capacity, Quality and Supply Chain Management

Learning outcome 3: Evaluate the potential use of technology for supply chain management

Learning outcome 4: Apply a range of Operations techniques to the management of a business

Learning outcome 5: Evaluate how supporting functions interact with operations and aid their success

Assignment task:

Identify a local SME*, Small/Medium Sized Enterprise, within 20-mile radius maximum, that operates in the transport sector to complete the following tasks.

Identify and explain an operations management practice or process within the chosen organisation

Using secondary research critically analyse how this operation management practice supports the success of the organisation in terms of efficiency

Considering technologies associated with Industry 4.0, evaluate how technology could be or has already been embedded in this operational process and consider what risks does this technology pose?

Using secondary research, examine what supporting functions are linked to this operation management practice and evaluate how can they assist with ensuring organisational success for the chosen organisation

Additional notes
Ensure work is supported with evidence from secondary research (which must include academic theory and company research)
A brief introduction and conclusion is also required which is included in the word count. Word count is 2,500 (+/- 10%)