Operations and Service

Assignment task

The scenario is that you have been instructed by your Operations Manager to produce a reportrecommending improvements to an operations practice in the organisation.

Select an organisation and apply all four of the questions below.
Ensure work is supported with evidence from research (academic theory and company research).

A brief introduction and conclusion is also required which is included in the word count.

Identify one operation management practice within a chosen organisation.

Critically analyse how this operation management practice impacts the organisation in regards to efficiency.

Evaluate how technology could be embedded in this process or evaluate how this has already beenachieved.

What supporting functions are linked to this operation management practice and evaluate how can theyassist with ensuring organisational success?

Learning outcome 1: Appraise the theories, concepts and principles of practice from the area of OperationsManagement and their application to the service and manufacturing industries.

Learning outcome 2: Evaluate the application of alternative Operations Management Techniques - Capacity, Qualityand Supply Chain Management.

Learning outcome 3: Evaluate the potential use of technology for supply chain management.

Learning outcome 4: Apply a range of Operations techniques to the management of a business.

Learning outcome 5: Evaluate how supporting functions interact with operations and aid their success.