Resort Management

Unit aims

To develop an understanding of the operations of tour operators within resorts.

Learning Outcomes

1. Understand the function and structure of resort operations

1.1 Analyse the function of the resort operations of tour operators

1.2 Analyse the structure of the resort offices of different types of tour operator

2. Understand the role and impact of quality systems and procedures

2.1 Discuss how effective quality systems and procedures affect legal and conflict situations

2.2 Analyse the impact of quality systems and procedures implemented by a specified tour operator on its operations

3. Understand the management issues relating to incidents

3.1 Analyse incidents that could affect the operation of a resort

3.2 Evaluate the procedures to be implemented by a tour operator to deal with different incidents

3.3 Discuss how procedures to be implemented by a tour operator link with guidelines of trade associations and government bodies