An important part of a project is to identify the key process input variables (KPIV) and key process output variables (KPOV). Suppose that you are in charge of a hospital emergency room. Discuss the KPIVs and KPOVs for this business. How do they relate to possible customer CTQs?

A process that produces computer chips has a mean of .04 defective chip and a standard deviation of .003 chip. The allowable variation is from .033 to .047 defective.
Compute the capability index (Cp) for the process. (Round your intermediate calculations to 3 decimal places and final answer to 2 decimal places.)