Manage Quality in Health and Social Care or Children and Young People’s Settings

Unit summary

The purpose of this unit is to assess the learner’s knowledge, understanding and skills required to manage quality assurance systems in own work setting.

Learning outcomes

1 Understand the context of quality assurance in a health and social care or children and young people’s setting

2 Be able to implement quality standards in a health and social care or children and young people’s setting

3 Be able to lead the evaluation of quality processes in a health and social care or children and young people’s setting

Assessment

1.1 Analyse how legislative and regulatory frameworks inform quality standards that apply to the work setting

1.2 Analyse how quality standards influence positive outcomes for individuals

1.3 Evaluate a range of methods that can be used to measure the achievement of quality standards

2.1 Work with team members and others to:

- agree quality standards for the service

- select indicators to measure agreed standards

- identify controls to support the achievement of agreed standards

2.2 Develop systems and processes to measure achievement of quality standards

2.3 Support team members to carry out their roles in implementing quality controls

2.4 Explain how quality assurance standards relate to performance management

3.1 Support team members to carry out their roles in monitoring quality indicators

3.2 Use selected indicators to evaluate the achievement of quality standards

3.3 Work with others to identify:

- areas of best practice

- areas for improvement

3.4 Work with others to develop an action plan to improve quality of service