Facilitate Change in Health and Social Care or Children and Young People’s Settings

Unit summary

The purpose of this unit is to assess the learner’s knowledge, understanding and skills to facilitate organisational change in health and social care or children and young people’s settings.

Learning outcomes

1 Understand the principles of change management in health and social care or children and young people’s settings

2 Be able to facilitate a shared understanding of the need for change in health and social care or children and young people’s settings

3 Be able to develop an approved change management plan in health and social care or children and young people’s settings

4 Be able to gain support for a proposed change in health and social care or children and young people’s settings 

5 Be able to implement approved change management plans in health and social care or children and young people’s settings

6 Be able to evaluate the change management process in health and social care or children and young people’s settings

1.1 Analyse factors that drive change

1.2 Describe underpinning theories of change management

1.3 Describe approaches, tools and techniques that support the change process

1.4 Explain the importance of effective change management for service provision

2.1 Promote the benefits of change

2.2 Analyse challenges that may arise during the process of change

2.3 Enable others to express views about proposed change

2.4 Agree with others the changes that need to be made

3.1 Analyse the impact of a proposed change to the service provision

3.2 Produce a change management plan that takes account of the identified impact

3.3 Establish criteria against which the plan can be evaluated

3.4 Secure any approvals required for the change management plan

4.1 Ensure own actions serve as a positive role model when introducing change

4.2 Identify others who can promote the vision for change

4.3 Use strategies that address resistance to change

4.4 Implement a communication strategy to support others to understand a proposed change

5.1 Agree roles and responsibilities for implementing change management plan

5.2 Support others to carry out their agreed roles in a change management plan

5.3 Adapt a change management plan to address issues as they arise

5.4 Establish strategies for ensuring that the quality of service for individuals is maintained during a period of change

6.1 Agree systems to monitor the effectiveness of the change management plan

6.2 Work with others to review the change management plan against identified criteria

6.3 Evaluate outcomes of the change for individuals